IT Support Engineer

We are seeking a talented individual to join an innovative food manufacturer who can provide a rewarding working environment.

This business has experienced tremendous success and is proud of its reputation for providing exceptional customer service and superior quality products.

About the IT Support Engineer job

The purpose of your role will be to provide 1st line technical support to telephone requests, email requests and on-site requests from users.

Key tasks

• Advanced troubleshooting and escalations, working with senior staff on issues passed from first line support.
• On site installation support, working with senior IT staff on new installations and break fix to onsite equipment including networking, servers and cloud platforms.
• Incident Management, working with senior IT staff on critical incidents and outages.
• User training.
• Troubleshooting hardware and software issues and escalating or remediating as required.
• Liaising with the external IT partner for escalations and new system rollouts.

About You

• You should have 1 – 2 years’ experience working in IT in a first line role with the desire to move ahead.
• Willingness to be flexible and adaptable in all situations.
• Amazing communication skills, both internally and in a customer service situation.
• Thirst for knowledge and learning.

More details

The IT Support Engineer job is based in Braintree and is paying £25,000 to £27,000 according to your experience.

The package includes full training and support from a friendly team as well as industry recognized qualifications.  

You must have a driving licence and own a car since occasional travel to other sites is required.

The working hours are 8.30am - 5.00pm, Monday to Friday.