Customer Services Advisor

This role is working for a successful BRC AA Graded food manufacturer.

The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.

About the Customer Services Advisor job

As Customer Services Advisor, you will be part of a small and friendly customer services team.

You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience. This is a hybrid role offering one day from home post probation period.

Key tasks

• Process new orders and amendments for customers.
• Advise customers of stock, lead times and delivery dates.
• Maintain customer databases with names, addresses and delivery requirements.
• Update trade agreement prices with the assistance of the Sales Managers.
• Keep stock records updated to provide accurate records.
• Liaise with local transport companies to book collections/deliveries.
• Liaise with the Transport Manager and the warehouse team regarding the dispatch of orders.

About You

• Good administration and customer services experience, most ideally within a food manufacturing or similar FMCG business
• This is a fast-paced role that requires excellent organisation skills.
• Confident communication skills (both verbal and written) to establish productive relationships with colleagues, customers, and suppliers.
• IT literate including Microsoft Office software including Word, Excel, Outlook etc.

More details

The Customer Services Advisor job is based in Colchester and is paying between £24,000 - £25,000 according to your experience. This is a hybrid role offering one day from home post probation period.

The working hours are Monday to Friday, 9:00am – 5:00pm with 1 hour for lunch.