IT Support Engineer

We are seeking a talented individual to join an innovative food manufacturer who can provide a rewarding working environment. This business has experienced tremendous success and is proud of its reputation for providing exceptional customer service and superior quality products.

About the IT Support Engineer job

The purpose of your role will be to provide 1st line technical support to telephone requests, email requests and on-site requests from users.

Key tasks

• Provided advanced troubleshooting for hardware and software issues, collaborating with senior IT staff and external partners on escalations and critical incidents.
• Supported on-site installations and break-fix scenarios for networking, servers, and cloud platforms, working closely with senior IT professionals.
• Managed incident resolution and outages in partnership with senior staff, ensuring smooth operations during critical situations.
• Delivered user training and assisted with new system rollouts, coordinating efforts with external IT partners for seamless implementation.

About You

• You should have 1 – 2 years’ experience working in IT in a first line role with the desire to move ahead.
• Willingness to be flexible and adaptable in all situations and a thirst for knowledge and learning.
• Amazing communication skills, both internally and in a customer service situation.
• A driving license & access to own transport is required due to the sites dual locations.

More details

The IT Support Engineer job (ref:8767) is based in Essex or London and is paying £25,000 to £27,000 according to your experience.

The package includes full training and support from a friendly team as well as industry recognized qualifications.  

Travel to other sites is required.

The working hours are 8:30am - 5:00pm, Monday to Friday.