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      Customer Services Manager

      £30,000 - £35,000 Location: Essex Product: Ambient Ref: 62979

      This role is working for an extremely successful, BRC AA Graded food manufacturer.

      The business is dedicated to supplying high-quality products, and combined with exceptional service, enable their food manufacturing customers to innovate and increase productivity without compromising on quality.

      The job

      As Customer Services Manager, you will oversee a small and friendly customer services team of 4 Advisors, covering 3 company manufacturing sites, but based in Essex.

      Key duties:

      • Dealing with escalated queries and complaints via phone and email.
      • Communicate daily with customers, the customer service team, and Sales Managers.
      • Recruiting and interviewing new employees as required.
      • Lead, coach and develop skills of team members.
      • Developing a streamlined procedure for all aspects in the department to deliver best customer service experience.

      Your experience

      This is a fast-paced role that requires excellent organisational ability.

      You will possess solid administration and customer services experience, most ideally within a food manufacturing or similar FMCG business.

      You will have a track record in managing a busy customer services team, have confident communication skills (both verbal and written) and be IT literate.

      A knowledge of importing and related customs procedures would be an advantage.

      More details

      The Customer Services Manager job is based in Essex and is paying £30,000 - £35,000 according to your experience.

      The working hours are Monday to Friday, 9 am – 5 pm.

      How to apply

      To be considered for the Customer Services Manager job, please click the Apply button.

    • Suzy Standen-Payne
      recruiter

      Suzy Standen-Payne, Recruitment Team Leader, is the main point of contact for this role.

      Connect with Suzy on LinkedIn.

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